How to find a good overseas supplier
Should you deal with the factory directly, or with an agent?
If you're going to have a long-term relationship with the factory, then it's a great idea to build a relationship with them yourself. Many suppliers are based in China, and they do business differently to Australians. It's important to remember that even when building business relationships with the Chinese, trust is built through sharing information about family, friends, hobbies - not just talking dollars and cents.
What's the best way to check if a factory suits your needs?
From a quality perspective, organising samples is a must. From a volume perspective, most suppliers are fairly honest about how much they can produce. You can always organise a factory visit. If they refuse, you may want to find another supplier.
How can you be sure they will produce good quality work?
While there are no guarantees, if you are using a new supplier, it's best to "scale up'' the size of your orders if possible. Start with ordering a sample, then move on to a slightly larger order.
What's the biggest challenge you've faced with a supplier?
When dealing with overseas suppliers, negotiating the minimum order quantity is always the first challenge. Most suppliers want large orders right from the start. The most important tip is to never stop asking for what you want.
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